Technical support triage & doc citation
- 1. Input
- Inbound technical support ticket or customer engineering question
- 2. AI-Assisted Step
- Searches approved API documentation, release notes, and past resolved issues to draft a technical response
- 3. Human Checkpoint
- Support engineer verifies the technical steps and approves the reply
- 4. Approved System Action
- Updates helpdesk ticket and links documentation gap if found