GLOSSARY TERM // Governance & Safety
What is Human-in-the-Loop (HITL)?
Plain-English Explanation
Instead of letting software act autonomously from start to finish, a Human-in-the-Loop workflow uses AI for the heavy lifting—such as reading a document, extracting fields, or drafting a reply—and then pauses at a clear checkpoint so a staff member can verify and approve the result.
Why It Matters to Business Operations
It captures the speed of AI preparation while keeping human judgment, relationship context, and accountability intact.
Human Oversight Requirement
Checkpoints must be designed so reviewers can see the original source input alongside the AI draft—preventing 'rubber-stamp' fatigue.